Privacy policy.

Privacy Policy for La Closerie des Capucines and Le Clos des Rosiers

Effective Date: November 1, 2024

La Closerie des Capucines and Le Clos des Rosiers ("we," "our," "us") are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal data when you visit our websites or interact with us. By using our websites, you agree to the terms of this Privacy Policy.

1. Data Controller

La Closerie des Capucines and Le Clos des Rosiers are the data controllers responsible for processing your personal data in compliance with the General Data Protection Regulation (GDPR) and other applicable privacy laws.

2. Information We Collect

We may collect the following types of personal data:

  • Contact Information: Name, email address, phone number, and postal address when you make a booking or contact us.

  • Booking Details: Check-in and check-out dates, special requests, and payment details.

  • Usage Data: Information about how you use our websites, including IP address, browser type, and browsing behavior, collected via cookies and similar technologies.

  • Communication Data: Messages, inquiries, and feedback you send us.

3. How We Use Your Information

Your personal data is used for the following purposes:

  • Providing Services: To manage your reservations, process payments, and fulfill your requests.

  • Communication: To respond to inquiries, send booking confirmations, and provide updates about your stay.

  • Improving Our Websites: To analyze usage patterns and improve website functionality and user experience.

  • Marketing: To send promotional offers, newsletters, and updates (if you have opted in to receive such communications).

  • Legal Compliance: To comply with legal obligations and protect our rights.

4. Legal Basis for Processing

We process your personal data based on one or more of the following legal grounds:

  • Performance of a contract (e.g., managing your booking).

  • Your consent (e.g., for marketing communications).

  • Compliance with legal obligations (e.g., maintaining records for tax purposes).

  • Legitimate interests (e.g., improving our services).

5. Sharing Your Information

We do not sell or rent your personal data to third parties. However, we may share your information with:

  • Service Providers: Third-party providers who assist us in managing bookings, processing payments, and improving our websites.

  • Legal Authorities: When required by law or to protect our rights and interests.

  • Business Transfers: In the event of a merger, acquisition, or sale of our business assets.

6. International Data Transfers

If your data is transferred outside the European Economic Area (EEA), we ensure that appropriate safeguards are in place to protect your personal data, such as standard contractual clauses or equivalent legal mechanisms.

7. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce agreements.

8. Your Rights

Under the GDPR and other applicable laws, you have the following rights:

  • Access: Request access to your personal data.

  • Correction: Request corrections to inaccurate or incomplete data.

  • Erasure: Request deletion of your personal data, subject to legal requirements.

  • Objection: Object to the processing of your data for certain purposes.

  • Restriction: Request restriction of data processing under certain conditions.

  • Data Portability: Request a copy of your data in a structured, machine-readable format.

  • Withdraw Consent: Withdraw your consent for data processing (e.g., marketing communications).

To exercise these rights, please contact us using the information provided below.

9. Cookies and Tracking Technologies

Our websites use cookies and similar technologies to enhance user experience and analyze website traffic. You can manage your cookie preferences through your browser settings. For more details, please refer to our Cookie Policy.

10. Third-Party Links

Our websites may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites. We encourage you to review their privacy policies before providing your personal data.

11. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on our websites with the effective date.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:

La Closerie des Capucines and Le Clos des Rosiers
7 et 9 Rue de Bourgogne
39600 Arbois, France
Email: elise@closeriedescapucines.com
Phone: (+33) 7 70 09 07 37

Thank you for trusting La Closerie des Capucines and Le Clos des Rosiers. We are committed to safeguarding your privacy while providing you with exceptional service.